Frequently Asked Questions

How do I place an order?
Orders must be placed online via your iREAD account. Please visit our help page to view the benefits of placing your order online and three easy ways to place an order.

How do I obtain a W-9 for iREAD?

Please email your inquiry to

When will I receive my order?
iREAD orders are shipped in batches in the same sequence they have been received. Your order confirmation will have the expected delivery date. You are can aslo view the message appearing at the top of the screen when placing an order when you can expect the order to be delivered. For further details on shipping and delivery schedule please visit our shipping page

If you have further questions on shipping & delivery estimates - email

An item from my order is missing or has been damaged in transit.
What should I do?

Please email listing the order number and name on the order, item SKU number and quantity of damaged or missing items for further details on how to proceed. 

Can I place an order and receive an invoice?
Yes, you can. When submitting your order online, at check out, you will have the option to select “bill me later”. Once you submit your order, you will receive a confirmation/invoice containing all of the information you need to mail us a check.

Can I use a purchase order?
Yes, you can. Place your order online and select the “bill me later option. Once you submit your order, send an email to containing the following information: order date and order number, PO number you need added to the invoice. In return we will send an invoice reflecting the PO number. 

How do I get an invoice?
iREAD invoices get meailed out in batches around the same time you will receive your order (see shipping schedule for more information on delivery). Invoices and orders are sent from different locations and no matter how much we try to time the two, you may receive your invoice up to a week before OR after you receive your order. If you need an invoice right away, you can always request one by email

When is an iREAD invoice due?
iREAD invoices are due within 30 days of receiving your complete order.

How do I pay an invoice online if I have selected the bill me later option at the time of purchase? 
You can pay your iREAD invoice  by following the steps below:

1) Sign in at (Illinois Library Association) with your iREAD username and password

Note: only the person that has placed the order can sign in and access the invoice. See next FAQ on how to pay for an iREAD invoice if you are not the person that placed the order. 

2) Once signed in, select make payment in the upper right corner

3) This will pull up the outstanding invoice and you can follow the prompts online to pay via credit card

How do I pay an invoice if I am not the person who placed the iREAD
iREAD accounts are linked to an individual's name and email address and only the person who has the sign in credentials can access and pay online. If you are not the person who placed the order, give us a call to pay over the phone:
312-644-1896 (select option 1 or 2)
Monday - Friday, 9 am to 5 pm CST  

What is the copyright and fair use of iREAD Materials? 
Copyright and fair use of iREAD materials information can be found here

My question isn't answerd by the FAQ's. Who should I contact? 
Email iREAD Customer Service at with any inquiries.